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What to do if your rental agent is cheating you

When we arrived at our apartment recently we found it hadn’t been cleaned and even looked as if someone had been staying in it, although the management agent denied this when we asked him. What can we do to prevent this happening in the future!…

HC1Here at HomeCareontheWeb we like to think of ourselves as a caring, helpful bunch and of course our staff are only too pleased to provide free advice to people who come to them with worries and concerns about property and rentals management issues.

We recently were asked the following question by a concerned Costa del Sol property owner currently renting their property out through another local agent:

“When we arrived at our apartment recently we found it hadn’t been cleaned and even looked as if someone had been staying in it, although the management agent denied this when we asked him. What can we do to prevent this happening in the future?”

A delicate and worrying situation, to say the least. Here’s what we said in reply…

“If you arrived without telling your agent, then he would not have been able to ensure that the property was cleaned before you arrived.

However, if your suspicions are correct, whether you advised the agent beforehand or not, it is not right that your apartment should have been used without your knowledge.

You do need to check, though, whether anyone other than your agent has had keys to your property, perhaps even before you bought it.

If you didn’t change your locks when you moved in, we would recommend you do it now as a precaution.

If you intend to change your agent, a management company that gives you on-line access to your own personal bookings calendar may suit you better.

You would be able to input your planned holiday dates and, from that, the company could make sure your apartment is properly cleaned, beds made up, hot water on, etc, before you arrived. You don’t mention whether you normally allow rental clients in your holiday home.

If you do, an on-line bookings calendar would ensure rental clients (whether your own or those found by the company on your behalf) could not book holidays at the same time as you, and you could also see ‘at-a-glance’ when your property is occupied.

Furthermore, the bookings calendar would allow the management company to automatically arrange all necessary cleaning and laundry between rental periods, without you having to worry about it.”

Plenty of food for thought there.

Remember, if you have any questions about property and rentals management on Spain’s Costa del Sol, you can always get in touch with us and we’ll be pleased to help you!

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