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Preparing your home for rentals

Here at HomeCareontheWeb we are property management and rental experts, with more than 15 years’ experience caring for our clients’ homes as if they were our own. Some clients simply like us to keep an eye on the property and deal with any issues that may arise while they’re away. However, the majority of our owners also want our help with generating income by renting out their property.

So, we wanted to share a few steps you need to take to prepare yourself and your home before you can start to rent it out and generate rental income.

  1. Decide whether to go short or long term

The first step in preparing your home for rentals is to decide what kind of rentals you want to do – short term holiday rentals, or long-term rentals. The long-term rental market is really booming and there is a definite shortage of supply, which is pushing prices up. However, this is most suitable for owners who don’t want to use their properties and are simply using it as an investment. Some contracts have breaks for the summer months to allow owners to holiday there themselves, but tenants usually want a 12 month contract. To find out more about long-term rentals download our free guide Home Owners Tips for Long-Term Rentals

If you want to use your property, but aren’t here often and can be flexible as to when you holiday, then short term rental is a good idea. Although there is a lot of competition in this field, properties rent well over the peak summer months, but tend to be empty outside the season, so you can use the property yourself. There is now regulation in this industry and you need to register your property, inform the police station when guests arrive and pay tax on your rental income, but this is still a good way to maximise the investment in your property.

Download our Secrets of Successful Rentals Guide to learn more about renting out your property.

Once you’ve decided how you want to rent your property then you need to prepare your property for when guests arrive.

  1. Make sure guests are informed

Create an information pack which helps guests to enjoy their stay to the full. This includes contact information for you or your property management company, instructions on how to operate things like the air conditioning, washing machine and dishwasher and any rules and regulations you would like guests to abide by. This information pack should also contain information about the local area, so your tenants feel right at home and know everything they need to so that living in your property offers the best possible experience.

  1. Protect your valuables

Guests will look after your property to the best of their ability, but it’s best not to leave important things at risk. Pack away any items of value (sentimental or financial) and any delicate items you wouldn’t want broken and store them in a safe place. Many landlords buy new but easily replaced packs of cups, plates and glasses from Ikea so there’s no sentimental value and if things get broken it really doesn’t matter.

It’s also a good idea to remove any highly personal items such as photographs and keepsakes and make your property neutral, as this will help guests feel right at home.

  1. Clean, clear out and tidy

Clear your cupboards and fridge and make sure you have all the essential items for a short term or long term tenant. Then deep clean everywhere and perform any small maintenance tasks you may have been putting off to make sure everything is perfect for your guests’ arrival.

Organize cleaners who can handle the change over after guests leave and gardeners, if necessary, to keep your garden in good condition for guests and make sure the property is secure. Appoint someone to keep hold of your keys so that cleaners, gardeners and maintenance people can get access. Then you are ready to welcome your first guests and start generating income.

If this all sounds like too much work, call in the experts!

HomeCareontheWeb can take care of all of this for you. Our experience and multi-skilled team makes this easy, and we have processes in place to remove the stress from you. We are able to find you rental clients, taking bookings, handle payments and deposits and organize all the people needed to keep your property in great condition for you and your tenants.

Please browse our website to find out more about our property management packages and our rental management services, or contact our helpful team to find out more.

Make getting more rentals your New Year’s Resolution

Make getting more rentals your New Year’s Resolution

Happy New Year! We hope you had a wonderful Christmas and that you are looking forward to an excellent year ahead.

What was your New Year’s Resolution? If you own a property on the Costa del Sol, then getting more rentals in 2019 should be right there alongside going to the gym, getting a new job, or spending more time with the family.

If you are only getting a few rentals each year, that’s thousands of Euros of lost revenue which is just passing you by! There are lots of ways to generate more income from your property, whether it’s improved marketing, maintenance to make the property more attractive to your target groups, or simply better images. Download our secrets of successful rentals guide for ideas and inspiration on how you can improve your performance.

Our job as property managers is of course to take care of our clients’ properties, but increasingly the demand is more to generate rental bookings and handle them for our clients too. To make this easy for owners and rental clients, we have developed a holiday rental website where holidaymakers can browse, book and pay online. You can monitor bookings through your owners’ area and we will handle everything that the guests need to have a great holiday, without bothering you.

We have developed partnerships with travel agents and tour operators in the UK and Ireland, as well as with Europe’s largest provider of privately owned holiday homes to drive bookings to our clients’ properties. Our large team of customer service, maintenance and management experts looks after the clients so they come back for more, generating valuable repeat bookings, and you don’t have to lift a finger!

So if your New Year’s Resolution was to get more rentals this year, you know what to do! Talk to the property management experts at HomeCareontheWeb, sign up for a property and rentals management package and start earning more rental income from your property.

Take advantage of the long-term rental off-peak market

Take advantage of the long-term rental off-peak market

September is here and this marks the end of the high season and the start of the quieter off-peak season. Although September is getting more popular for holidaymakers and it is slightly extending the traditional summer season, there’s no doubt that by the end of the month there won’t be as many holiday rental clients to go around.

If you like to use your property over autumn and winter, then this will suit you fine, but if it is just sitting empty and you want to maximise your income, then you need to think differently. Long-term rentals are in high demand in September, as families are trying to settle kids into school and work opportunities pick up after the summer lull. It’s a great time of year, as many long-term renters will have been frustrated by the holiday season, won’t have been able to see properties and are now desperate to find a place to call their own.

We have a lot of long-term rental clients and not enough quality properties to fill their needs. This means landlords are in a very good position. Competition is low, especially for the non-Spanish market, who can’t use the long-term property rental sites here due to the language. These foreign residents are often willing to spend more than their Spanish counterparts and will sometimes even accept a shorter contract, allowing you to have the option to still rent out your property in the summer months, as some people return to their home country over summer.

Long-term rentals may not bring in the same per week as a holiday rental, but because your season is all year round and tenants tend to stay for years if they are well looked after, it’s a steady, predictable income stream. You don’t have to compete with thousands of other properties, so it’s easier to find tenants and because supply is limited, prices are on the rise.

Long-term rentals are also not governed by the rentals laws that have been making things more complicated for short-term rentals. Plus, there’s not much to do – no key holding or meet and greet, no cleaning at the end of each week. Once you have your contract signed and the tenants are in, you’re simply collecting rent each month and occasionally dealing with issues as and when they arise.

We have a range of long-term rental management packages available. These start from the most basic, where we offer advice and one year of keyholding, plus marketing your property to get you a tenant, up to the most comprehensive. With our all-inclusive rentals management service package we can help you set up the property, handle all the tenant’s requirements throughout the tenancy and offer legal support for contracts and changing over utilities, so you don’t have to do a thing.

We’ve condensed all our years of experience into a guide to help you decide if renting long term is right for you and offering tips on how to make the most from this style of renting. Download the guide for free – Home Owners Tips for Long Term Rentals or contact us to find out how we can help you start renting your property long-term.

Top tips from the Costa del Sol Property Management Specialists


HomeCareontheWeb has been dedicated to property management and rentals on the Costa del Sol since 2003 and our founders have owned property in Spain for more than two decades. The company was started from a need for support from the founders Tony and Gill Sidebottom for their Spanish property. Having evaluated all the options, they didn’t feel that anyone would really care for their property in the right way. So, rather than use someone they didn’t really trust, they decided to set up a company that would do things the right way and HomeCareontheWeb was born.

Coming from the position of owners and understanding their needs from the inside, has enabled Tony and Gill to set up a company that really cares and is prepared to deal with all the issues which can arise when an owner does not live in the property. Good property management requires a lot of people and so over the years they have built a large multi-skilled and multi-lingual team who are able to handle anything and everything that is thrown at them, without needing to worry the owner.

The first person to join the founders was a software developer, to build a bespoke system for the owners to be able to interact with the company whenever and wherever they wanted to. There is an owners’ area where they can check reports on their property, look at bookings, ask questions and make sure everything is under control. This is a key tool which ensures transparency and good communication and builds trust, leading to positive long term relationships with our owners.

We have responded to owners’ demand to rent out their properties by creating two sub brands – HolidayRentalontheWeb which is dedicated to short term rentals and HomeRentalontheWeb for long term rentals. These have their own website, which are the ideal marketing platforms for promoting rental properties. We have also set up partnerships with other companies such as Novasol Holiday Rentals, to increase the reach of our owners’ properties and bring more bookings.

Over 15 years, we have gained a huge amount of experience on how to care for properties and the peculiarities of how things work here on the Costa del Sol. Our team knows about all the regulations, how to present documentation and handle the utility companies and tenants. We can do this with ease after so many years, but remember how tricky it was that first time. This is why it is so nice to be able to take it off our owners’ plates and handle it all. Being able to deal with everything from cleaning and maintenance to rentals and issues such as break-ins, gives our customers total peace of mind and allows them to focus on their busy lives. Read our testimonials

As we’re generous folk, we like to share our hard won knowledge with property owners on the Costa del Sol and have produced a number of guides which you can download for free on our website. These contain our insider insight on long term and short term rentals and finding the right property management provider. We hope that these will help you to avoid making costly mistakes and allow you to plan for common issues when you start renting out your property.

You can download the guides by clicking on these links –

The secrets of successful holiday rentals on the Costa del Sol

How to rent your property long term on the Costa del Sol

Top Tips for finding the right property management company on the Costa del Sol

We also share lots of tips and information each month on our blog, which will help you get it right, when so many people get it wrong. This will put you ahead of your competition, get you more bookings and valuable repeat customers.  Read our property management articles

We hope these guides and articles will help you to make a success of renting out your Costa del Sol property. Remember, we are here to help if it seems too much!

Before you go, one final tip for you – don’t forget long term rentals! Most owners focus on holiday rentals and therefore there is a lot of competition for a relatively short season. However there is a growing demand and a lack of supply for long term rentals on the Costa del Sol at the moment. This means prices are going up and we can normally secure a tenant for our clients very quickly. We take care of inventory, checks and rent collection, plus handling any problem that tenants might be facing, so you don’t have to. Owners receive monthly payments and can have tenants for several years at a time, with very little stress. This is an excellent way to earn steady income from your property throughout the year.

Best of luck renting out your property, we hope you have an excellent summer and that your property is full over these key months. If you’re not getting the results you hoped for, please speak to us and see whether we can help you increase your occupancy and reduce the stress and strain.

How to get more rental bookings

Did you get the bookings you hoped this year? If not speak to us! 2017 was the best year yet for our property management and rental clients, with more bookings than ever. Check out our summer in numbers

September has been another excellent month with 1,975.850 passengers coming through Malaga airport, an 11% increase on previous years and a warm October has kept tourists thinking about the destination as an Autumn and Winter hot spot too!

Some of our owners now receive an average of 30 weeks per year, well above the traditional peak season of June, July and August. So if you weren’t happy with the number of bookings this summer or found it difficult to manage them, please contact us to find out how we can help you.

Here is some advice for extending your season and attracting off peak and Christmas rentals –

  • Think why your area is good for off peak visits and show that in your marketing. Are you close to golf courses? Do you have great hiking routes nearby? Is there a nice Christmas market or Christmas events taking place in walking distance? All these things are selling points for the off peak traveller.
  • Show that your property works in the winter as well – If you have an open fire, underfloor heating, or central heating, make sure you highlight that when marketing off peak. You want your guests to know that they can enjoy beautiful sunshine and activities in the winter and also snuggle up and be cozy and warm in the evenings, or on a cloudy day.
  • Think about guest’s needs off peak – Make sure the property delivers over the cooler months with warmer bedding, a few rugs and some candles to make it really great in all weathers. Leave a few umbrellas by the door just in case it rains and leave recommendations for good winter restaurants and bars too.
  • Set it up for the holidays – If you want to encourage bookings over the holiday period, take some pictures of the house all decorated and show that it will be decorated on request in December and over the Christmas week, so they can imagine themselves celebrating away from home. If you get any enquiries over this period, help them to imagine spending the holidays in your property and they will be more likely to book.

For more great tips like this, download our free guide – The Secrets of Successful Rentals, where our property management and rental experts offer you brilliant advice on pitfalls, protecting against risk and the information you need about long term and holiday rentals.

Our team at HomeCareontheWeb have over a decade of experience on the Costa del Sol and we know all the secrets of successful rentals. As well as marketing your property to boost rentals, we can deal with any problems and maximise every opportunity, so trust in us to take care of your property while generating you income.

Find out more about our property management and maintenance services on our website: or contact us: · Tel: +34 952 83 95 95

Come and see us at the Home Fair Exhibition in Torremolinos

We are pleased to announce that we’ll be exhibiting at the Home Fair Costa del Sol, which is taking place at the Palacio de Congresos in Torremolinos from the 7th to the 9th of April. If you have a property here in Spain and you want to discuss renting it out, or what property management can do for you, please come and see us and find out. Register for a free ticket

This promises to be an excellent event for anyone who owns a property here, or is thinking of buying, as there are experts in real estate, home insurance, property law, construction and refurbishment, and products to make your property look great.

There will also be informative seminars from experts on owning a property in Spain, so it promises to be a really interesting day. Find out more

Hope to see you there.

How to attract more off peak rental bookings

As we announced last month, this has been a bumper year, dubbed ‘superverano’ or ‘supersummer’ by the Spanish press, and record numbers have been seen in autumn and are expected to continue this month.

We were interested to read facts about these visitors, as the better you can know your potential rental clients the easier you can cater to them! According to an article in Euroweekly News, the average person stays for around four days and spends €50 per day, not including their accommodation. The largest visitor numbers came from the UK, but there was a big increase in visitors from the US and Holland too and there was also a record number of domestic tourists this summer. There is a huge trend developing for people staying in apartments rather than hotels, which is great news for us and anyone who owns a property on the Costa del Sol but doesn’t live here all year round!

In our experience, whilst we have seen a steady stream of British visitors, we have also had a large increase in Northern Europeans.

The trend for higher visitor numbers later in the season is triggering the airlines to increase their winter routes, making it easier and cheaper for people to travel off peak. easyJet has announced it will be adding nearly 100,000 extra seats on flights running from Almeria, Seville and Malaga this winter season.

These 100,000 extra people will need somewhere to stay, so it’s up to us to give them some fantastic holiday rentals which they will love to spend time in over the winter season. An ideal winter holiday rental is not the same as the perfect summer pad, so here are the things that will make guests love your property over winter.

  • An open fire or wood burner and plenty of logs to burn
  • Some oil filled radiators, underfloor heating or hot air heating
  • A few rugs to make the marble floors more inviting
  • Nice kitchens where guests can enjoy cooking up a feast
  • Comfortable sofas with throws or blankets should it get cold in the evening
  • TV with British channels, some good movies and games to play
  • Warm bedding
  • Sunny terraces to enjoy breakfast or lunch al fresco

This all sounds like it gets freezing, which it doesn’t, but Spanish properties do tend to feel cold in winter even when it’s bright and sunny outside, so you want to make it feel as warm and inviting as possible and get this across in your pictures and marketing.

Also explain what’s going on near you during the winter period, or what you like to do. Include sports activities, hiking, mountain biking and quad biking, which is too hot to do during the summer – so they can make the most of the season. It’s also great to recommend lovely restaurants which don’t feel cold and bleak out of season, as many are terrible!

Let us help you to get more holiday rental bookings throughout the year, or find you an ideal long term rental tenant. We are the Costa del Sol property management experts and can not only care for your property, but also make it highly profitable too, so get in touch!

Care & Maintenance Tips for your Costa del Sol Garden


Following heavy rains in May, and the stunning June sunshine, everything is blooming on the Costa del Sol just in time for the arrival of the tourists.

For the hordes of holiday makers, the al fresco lifestyle on the Costa del Sol is one of the big draws of holidaying here. This means your outside space is a huge asset if you’re renting out your property as a holiday rental. The most popular category of accommodation we provide is villas with pools and a large and pretty garden is highly sought after. It’s particularly popular to have fruit trees where people can go and pick oranges, lemons and limes off their own tree, as it feels like they are really living the Mediterranean dream.

However, you need to make sure that those gardens and pools are cared for, as your guests don’t want to be watering and weeding, they just want everything to look its best. We have a team of trusted property maintenance experts, gardeners and pool cleaners who can take care of everything for you and your guests.

We have also been providing information to help you to best manage your pool and garden over the years via this blog, so we wanted to share some tips and tricks to help you create a stunning garden, and show you where some of our best resources are kept.

Making the most of your Spanish garden – The trick with keeping a beautiful, healthy garden, even when you’re not there, is to plan properly, plant well and make sure you have a good irrigation system in place. We’d advise that you choose local plant species which are drought tolerant so you don’t have to water too often. Also think about what are the best options if you need a low maintenance garden, for example using white stones rather than grass for a modern look which keeps away weeds and doesn’t need looking after. We have some more great tips for creating and maintaining a Spanish garden here.

Caring for fruit trees – As I mentioned before, fruit trees are a wonderful asset for any garden on the Costa del Sol, as they provide shade, look and smell great and of course supply you and your guests with delicious, ripe fruit. Here are our tips for orange trees; they need to be planted in spring, in a sunny spot with good drainage and it should be watered at least once a week particularly in the heat of the summer. Find out more about looking after orange trees

Caring for pools – You have three main things to focus on with your pool. The first is to make sure they are safe and legal and you’re complying with any local legislation that you need to follow. Secondly, you need to keep them clean and inviting for your guests by using the right dosing of chemicals and having someone to clean the pool once a week to make sure everything is OK. Finally, you need to have a strategy for looking after the pool over the winter, so that it is in the best shape for when the summer rolls around again. Read more about caring for pools in Spain

Remember we’re here to help you to care for your Costa del Sol property inside and out by providing top quality property management and property maintenance services. We are rental experts as well, so we can help you to get more rental bookings and generate a great income off that property too. Please speak to us if you need property management or rental management advice for your Costa del Sol property.

May update on information for the New Holiday Rental Laws in Spain

holiday-rental-lawIn order to clarify and consolidate the information circulating regarding the new Rental Law, we spoke with the Málaga Delegation of the Junta de Andalucía’s department of tourism today and can confirm that the details are becoming clearer. This Law will come into force on May 12th and will regulate the rental of private homes to tourists.

Decree 28/2016 of February 2nd

As yet, no date has been announced for the seminar, which is intended to bring everything out into the open. We intend to be there to ask questions and obtain answers when the date is announced.

However from now, we can now start to register properties using the modified registration form (until the new form is available). A registration form has to be completed and a copy of the First Occupation Licence presented with it. The town hall is asking property owners to register as near to May 12th 2016 as possible.

In short, a “Declaration of Responsibility” will have to be signed for every property, either by the owner or by their representative, and as soon as this declaration is lodged with the Andalucía Tourist Board, the property can be rented. You can find this in our new Terms and Conditions on your owner’s area.

The Malaga Delegation is going to be flexible and lenient with the registration and assured us that there is no need to panic. The objective is to get this “submerged industry” out into the open and guarantee quality control for the end user.

How complicated is this registration procedure and how much is it going to cost?

A completed hard copy of the downloaded Registration Form will need to be taken to the Provincial Delegation of Sport and Tourism to register the property. Alternatively, you can take the completed registration form to your local Town Hall and ask them to forward the form to the Provincial Delegation of Sport and Tourism, who would proceed to register the property. In both cases, the Occupation Licence will also need to be presented if available.

Once the application is received by the Provincial Delegation of Sport and Tourism, the file will be processed and if further information is required, they will contact you. Realistically, it will probably take a couple of months after presenting the first Registration Form to actually get an RTA number which begins with VFT = Vivienda con Fines Turísticos, followed by the first two letters of the province the property is situated in and then a number. For example, your number will look similar to this: VTA/MA/ 025764.

What happens if you cannot find or do not have a First Occupancy Licence?

(Licencia de primera ocupacion)

Don’t worry, when you visit the town hall, make a request to obtain or search for an Occupancy Licence. It will take approximately 2 weeks for the Town Hall to reply and to inform you whether a Licence exists and a duplicate can be obtained, or they will give instructions on how to obtain a licence.


As to the cost of this procedure, we are pleased to report that the Tourist Board of Andalucía has made the registration service free. The property owner can complete and submit the form themselves, but should take into account that the process is all in Spanish and is a very time consuming procedure, or they can use their Lawyer or Gestoría to do it for them. The usual fee would range from around €150 to €350, depending on who you engage to do it.

If you are a HomeCareontheWeb Owner you can give us permission to register your property on your behalf. Please send us an email at to ask about our property and rentals management services and how we can help you to comply with this new law.



We will inform you of all information as it becomes available, but in the meantime if you have any concerns, please do not hesitate to contact us on or call 00 34 952 83 95 95

Update on Andalucia’s Holiday Rental Law

Andalucia Holiday Rental Law 2016Now that Easter has been and gone, bookings are flooding in for the peak summer time rentals and we’re getting plenty of interest in the spring holiday rentals as well. Malaga airport is preparing for a bumper year, with 15% more flights than last year, and owners are getting their properties ready for this very busy time of year.

However we know that many owners have concerns about the new holiday rental law (Decree 28/2016) and what this will mean to them if they want to rent out their property short term, so we wanted to give you an update.

The registration form is still not finalised, so please don’t worry about having to prepare the documentation right away. As we explained in our last post, the authorities have said they understand that this will be a long process and they will be flexible on when the forms are submitted.

Below is a summary if some of the important elements of this decree, along with some notes from our team in terms of points which require clarification. As you will see, a large number of points are already standard with quality holiday rental properties and items which we have been providing for our guests for many years, so it is not as onerous as it looks.

All dwellings used for tourism must fulfil the following obligations:

  1. a) Properties must be in possession of a “Habitation Certificate” (First Occupancy Licence) and comply at all times with the technical conditions and standards that can be demanded of these dwellings.

HomeCareontheWeb Note – Not all properties have this, either due to the age of the property or because it was never issued. We are awaiting a decision regarding this.

  1. b) The rooms must have direct exterior ventilation and a “blackout” system for the windows (Blinds). This requirement will not be necessary for listed buildings where reforms and alterations are not permitted.

HomeCareontheWeb Note – This is to discourage properties renting out basements with no external ventilation.

  1. c) The dwellings must be adequately furnished and equipped with the appliances and household goods necessary for immediate use and in consonance with the number of persons to be accommodated.
  2. d) The dwellings must be equipped with fixed cooling systems in bedrooms and lounges when rented between May and September (inclusive) and heating appliances if rented between October and April (inclusive). This requirement will not be necessary for listed buildings where reforms and alterations are not permitted.

HomeCareontheWeb Note – It is not clear whether a fixed ceiling fan is acceptable. We are awaiting further information on this issue.

  1. e) A First Aid Kit is to be installed.

HomeCareontheWeb Note – We are obtaining more information on what needs to be included in the kit.

  1. f) Tourist information must be available, either in hard copy or digitalised, covering the immediate area, the leisure zones, restaurants, bars, businesses and shops, food stores and parking facilities near the dwelling as well as medical services, transport services, local street plans and a guide offering the events and entertainment.

HomeCareontheWeb Note – We already place a “Guest Manual” in all properties rented by us which includes all this information.

  1. g) All dwellings must have a Complaints Form for the use of their guests and a sign clearly displayed to indicate that the said forms are available.

HomeCareontheWeb Note – We are investigating whether the form needs to be available in the property, or having one available in our office is acceptable.

  1. h) The dwellings must be cleaned between arrivals and departures.
  2. i) Bed linen, towels and kitchen towels and general household goods must be provided to accommodate the number of guests with a full replacement set.
  3. j) A telephone number must be made available to the guests so that they may be assisted immediately with information covering whatever incidents might arise during their stay.

HomeCareontheWeb Note – This is included in the “Guest Manual” and on all information guests receive from us.

  1. k) The guests must have all the necessary information and instructions regarding the working of all the appliances at their disposal for their correct use.

HomeCareontheWeb Note – This is included in the “Guest Manual”.

  1. l) All the guests must have full information and instructions related to the use of the installations, rooms and equipment of the dwelling as well as the admission of pets, the applicable smoking restrictions as well as any areas of restricted use.

HomeCareontheWeb Note – This is included in the “Guest Manual” and it is also part of our set up procedure to display necessary signs.

Other points to note are:

If a property is rented as a complete unit, the maximum number of guests is 15, and if rented by room, the maximum number of guests is 6. In both cases, it is NOT permitted to sleep more than 4 persons per room.

Registration of the property is obligatory and the Registration Number is to be used in all forms of advertising and promotion.

As quality property management and rental management providers, we will be helping our owners through this process and making it as easy as possible for them to comply. As you can see we are awaiting clarification on a number of these points, and will continue to update you on this blog, on our Facebook page and in our newsletters.

If you want the support of the professionals behind you, please sign up to one of our comprehensive property management packages. You can get a free quote on our website or send us an email to

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