At HomeCareontheWeb, we strive to exceed our clients’ expectations, and nothing pleases us more than when we deliver a high quality service that makes our owners and holiday guests want to write to us and let us know!
A few words from our clients
Thank you for an excellent cleaning service. It is much appreciated.
Thanks for your attention to this matter.
You did a very good job. I appreciate you chasing up all the time with these cooperations which is hard work, you need to be very persistent and super organised, which clearly you are.
I just wanted to reiterate how pleased we have been with the standard of cleanliness in our holiday home. Every time we’ve visited since your housekeeping team took on the apartment, it’s been immaculate. I’m sure the guests must be very happy when they arrive! Please pass on our appreciation and thanks to your team
Kudos to housekeeping and thanks for keeping our ratings at five stars for cleanliness!
We were delighted with the arrival clean we received. Thank
You so much.
Thank you Samantha
Let me tell you that it has been truly a pleasure dealing with you. You were always helpful, responsive and approachable.
"I would like to thank you and all at HomeCareontheWeb for all your hard work and help this year helping us get the villa ready for next year."
"We have nothing but praise for your efforts on our behalf over the period we have been with you, and deem ourselves fortunate to have found such a reliable agent
"We visited the villa at the beginning of August and since then have been travelling a lot so I haven't had a chance to send this e-mail until now. However, I just wanted to say that we were extremely pleased with the upkeep of the villa when we visited. Jim and I both commented on how it looks the best it has ever looked since it was newly built. I'd like to extend our thanks to you and your team for maintaining it so well for us. I'm sure you are made well aware when people are unhappy with things and so I wanted to take this opportunity to give you the positive feedback."
Gina and Jim, UK
"Everything in excellent order"
"It was a nice house and we got a great service from Homecare. The house was placed perfectly with a great view. Overall we are very pleased with everything. Thank you for a lovely time here!"
"I appreciate you organising our cleaning schedule. Housekeeping staff handle that demanding role very well! And your inspector seems really thorough in her reports. All of that is so important for me as you know - can’t keep the guests happy without Homecare's professional help!"
"We have been given very good service by your company and staff. They are polite, efficient and try to resolve issues without much fuss. Before we subscribed to you we tried two other agents. Their fees were not much lower but their service was very much inferior. In fact, yours is the first company on the Costa del Sol we have come across which has a similar work ethos as in the UK, which is very reassuring for us. Do pass on our thanks to all your team members who have helped us now and in the past."
"Thank you for confirmation of our management contract renewal. It reminds us that we have not thanked HomeCare for the job you did in sorting out the consequences of the attempted break-in at our apartment last year. Although the work was done over the summer last year, we were not able to get out to see the results until a few weeks ago, which is why we have been so long in coming back to you. The repairs were done well and we appreciated the organisation and legwork you put in to ensure that the insurers were in a position to arrange and commission the repairs, with minimal input required from us over here. Thank you to all who were involved."
Kevin and Helen, Surrey
"Hi there – had a really lovely time. The apartment was great... beyond our expectations. We would certainly recommend HolidayRentalontheWeb and the resort to our friends"
"Just a quick note to say how impressed I am with your service, the professional way in which you do business, and your amazing online communications system. As someone who runs an international PR firm I can tell you I am very hard to impress. It gives me so much reassurance to know that my property is being looked after so well when I am so far away. After owning my apartment for ten years and gone through three management agents yours is definitely the one that beats them all."
"This is a brief email to thank you and all your staff for your help in maintaining and selling our villa. You have all been extremely supportive throughout the past two years and we very much appreciate your flexible commercial attitude at all times. Your Client Services people have been wonderful, totally dependable, and we always knew that whatever we asked them to do, it would be carried out. When we decided to sell, your sales team helped tremendously to ensure the sale went through and it was very comforting to know there was always someone fighting our cause in Spain while we were in the UK. On the accounts side, we were always provided with any requested accounts information very promptly so that we always knew where we stood financially. Finally, I have to thank you also for ensuring that our garden and pool were looked after so very efficiently. Once again, we’re delighted we found HomeCareOnTheWeb and would happily recommend you to anyone looking for any form of property management on the Costa del Sol."
Will and Tracy, Alhaurin el Grande
"I would like to thank you for superb cooperation and assistance, we had a great holiday and it all went very smooth except for a few bumps on the road (hot water, which was fixed promptly, and the washing machine issue which I got info was due to a broken valve on the outside and it couldn’t be fixed before monday. These things happen so not a problem. I hope to stay at this or some other property you are managing, this holiday was one of the best we have ever had. Gorgeous property and surroundings, clean and tidy!"
"First of all, thank you for your assistance before I went on vacation. As I already told you before it was a very positive to receive the mail from HCOTW before our arrival with important information – it made me (and our customers) feel very comfortable about the arrival.
The apartment that we had rented was very well equipped and everything was absolutely in the finest shape. And in this connection let me thank you for the bottles of wine and the linen. Also I wish you let you know that your staff was very polite and correct – the service that we received was perfect.
You have a great team and you do a great job!"
Jesper Hansen Lydolph
"Thank you for your excellent recommendation to HomeCareontheWeb. We are very impressed with their organisation. Their websites for clients and customers are very well organised and they seem to have put a great deal of effort into marketing with travel companies. They also seem to provide a personal but very professional service which is exactly what we were looking for."
"I want to say a big, big, thank you to you and your maintenance team for repairing and cleaning my property after the extensive water damage I reported in July. The house was in a very bad state after the upstairs boiler burst and I was expecting to cancel my 3 weeks August family vacation as a result of this damage. Your team has done an incredible job in a very short period of time during your busiest time of the year. The house was in a perfect condition and your housekeeping team must have worked hard to get the property so clean after all this damage and repair work.I am am very grateful to everyone at HomeCareOnTheWeb for your help."
"Finally, would you do me a favour and pass on my thanks and appreciation to your manager for the really great service we have had from your company thus far. The whole booking process was very easy as we feel very well looked after by your colleague, who has been extremely attentive, diligent and patient and is a real credit to your company. I'm sure the apartment and actual holiday will be up to the same very high standard!"
"Just wanted to say Thankyou for a great holiday. The apartment was great as was the resort, but just wanted to say the communication and arrangements made by your team was very professional and easy to understand, they even accommodated us arriving early, so thanks for a nice stress free experience"
"¡Todo esta bien!.¡Muchas gracias! (Everything great. Thank you very much)"
"Would you please thank your Property Inspector for his newsy reports. It's great peace of mind for me to know that all is well. Perhaps he would be able to put the boiler on for us for our next arrival. Looking forward to popping into the office to see you all."
"Many thanks for hanging out the washing. It seems that our daughter had to leave in a bit of a hurry when she was there with friends and had completely forgotten about leaving the washing machine on! We love to read your comments. It's very reassuring to know that all is well. Many thanks again."
"Very satisfied with the rental apartment and very comfortable. Beautiful residence, quiet and very clean. Thank you to the staff of HomeCare for their kindness. They are very professional and great customer satisfaction. A good experience which we will make again."
Kader and Virginia
"We would like to thank you and all the staff we have had contact with for helping us enjoy our visits and we look forward to many more."
Nina and John, Leeds
"Thank you for your rental department’s hard work and recommendations. We agree with pricing suggestions and will work with you to motivate as many renters as possible. We have accepted the link to upload and love the photos and your upbeat description! Thank you again."
Marcus and Hana, Bath
"We have been very pleased with the service HomeCare have provided to us, especially the efficiency and friendliness of your team."
Nigel, Leighton Buzzard
"Thank you for sorting out the hot water problem today; it was very much appreciated by our friends staying at the apartment."
"You're the BEST!!! Your hard work, kindness and attention are not going unnoticed here in southern California. I am very grateful."
"During our recent stay we mentioned how very pleased we are with HomeCare's performance in managing our property. All of your efforts give us a real comfort that our interests are always protected. HomeCare is very responsive to our needs and it brings us relief being so many miles away in the United States knowing that someone will always be looking out for us. Foreign property ownership has many concerns but knowing a facility like HomeCare is on the job really takes a great deal of worry out of the equation. With our thanks to the entire HomeCare staff; you have made our holiday home a true paradise."
John and Eileen, USA
"We were introduced to HomeCare before completing on our first Spanish property in Elviria. It felt right – our initial discussions were warm and friendly, but you got a sense of a well-run professional outfit, with an infrastructure to match. We signed up. Since becoming clients we have seen Homecare grow considerably in the last twelve months, but all staff are warm, friendly and efficient. They are also pro-active and responsive which is really comforting when resident in the UK. We have in recent months come across other management companies who are considerably cheaper – on the surface! It appears to us however that they are opportunist rather than commercially aware and without the personal touch. It is from this positive experience that we are asking HomeCare to manage our second property in Casares now that they are expanding west."
"Since we bought our apartment in Spain, we have come to rely on the services of HomecareontheWeb as we wanted the worry of owning a property over 2000 kilometres from home taken off our shoulders. We can only sing the praises of this company since not only do they meet our requests with an immediate response, they are also greeted in a friendly and helpful manner. Nothing is too much trouble, from organising and overseeing workmen carry out their jobs to a high standard to answering any queries one has concerning finding where to obtain things for the home. Everything is carried out with such attention to detail that we have found the company a Godsend during what could have been a very disconcerting time, since both of us only have a smattering of Spanish between us. We recommend HomecareontheWeb to anyone finding themselves in the same position."
M. and C. Turner
"I just remembered that I and my family wanted to thank you for great support and help when we rented a great house in Casares Golf. We will for sure come back and hopefully we can invest in our own flat in the future. Once again, thanks to you and your team."
"As the apartment is now sold, I will no longer need your great service. Thanks for everything you and your colleagues have done for me. I would suggest that you drop something in the letter box to the new owner he may be interested in what you have to offer."
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