Your questions answered

Property Owners

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Please find below a list of questions that we are often asked.

If you have any questions that don’t appear below, please don’t hesitate to contact us.

Why choose HomeCareontheWeb to manage my property?

HomeCareontheWeb is the service provider of choice to property owners on the Costa del Sol. We want to look after you and your property; ensuring that all transactions are carried out professionally, promptly and to the very highest standards. Click here to read more.
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We often visit our property, why do we need your help?

Water damage, electrical problems, insect infestations etc are an unpleasant surprise – why risk the cost of this damage, which might also devalue your property? When you’re here for a visit do you really want to spend time cleaning and mending instead of relaxing and enjoying yourself?
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What happens to my mail that’s sent to my home in Spain?

We will make sure any mail is forwarded to you either by standard post or by courier.
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Do you arrange pick up from the airport?

A chauffeur-driven vehicle can be arranged to drive you from Malaga Airport to your home when you visit.
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How about arranging a hire car?

If you need a hire car, we can put you in touch with a reliable local company who will deliver the car to your property when you request it. When you leave, simply leave the hire car at the airport for collection.
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How do I know what maintenance work needs doing on my property?

In our monthly report to you we will notify you of any faults or damage that may have occurred. Wherever possible we will photograph this so that you can view it on our secure web site. We will give you a price for any remedial work or replacements. If you agree this is acceptable, you can leave the rest with us.
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How do I register and pay for this service?

Contact us either by phone or email and one of our experienced sales team will give you all the details and information you need. Once signed up to a Management Package, you will be given a private, password-controlled area on our web site where you can manage your account, access our services, view your reports and make payments.
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I am not confident about using the Internet

Don’t worry, we’re here to help. We can go through the whole process of registering with you.
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How can I be sure that my credit card payment is secure?

Any information we hold (most importantly any credit card details) is encrypted and protected through our security-controlled web site
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My property on the Costa del Sol is an investment – can you help me receive the highest revenue return?

We can help you receive a return on your investment with rental income, either holiday or long term. We have our own dedicate rental websites HolidayRentalontheWeb and HomeRentalontheWeb and also work with different online rental portals to ensure your property gets the maximum exposure. We are also partnered with Novasol who operate in more than 21 countries around Europe. Monies due to you from any rental will be transferred directly into a bank account of your choice. Click here for more information.
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I don’t speak Spanish and I am concerned about handling legal and financial issues in Spain, is there anyone who can help?

There are many English speaking banks and law firms operating in Spain who can help you in your own language. Many Town Halls and Doctors in expat areas will also have English-speaking staff and you can hire a translator to help with the language. If you live on the Costa del Sol, there’s also the Costa Advice Bureau which offers impartial and confidential advice and help to solve legal, financial and general problems about owning a property or living in Spain.
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How are my keys delivered to you?

There are 2 ways we can receive your keys:

  • The system will automatically print the address to which you should send your keys to and will advise you of secure ways to despatch them.
  • If you have a local person holding the keys for you, simply inform us and we will pick them up on your behalf. The system will print a letter of authorisation, which you just need to sign and fax to us.

Click here for more information

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My question wasn’t on your list. Can you help me?
Certainly! Click here to send your questions by email or fill in the form below.
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