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Spain’s State of Alarm came to an end on 20th June allowing us to reopen our La Cala de Mijas Offices.
To support the continuing health and well-being of our holiday guests, property owners and colleagues HomeCareontheWeb Group S.L. have adopted additional or amended procedures, across all divisions of the company, based on the instructions of the local health authorities. In-office staffing levels and public contact time have been appropriately limited.

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OFFICE – PUBLIC SPACE

Opening Hours: Monday to Friday 10.00 to 14.00

We have adopted recommended prevention and control practices:

  • Obligatory face mask use for staff and public
  • Protective screens at reception desk
  • Follow social distancing practice (1.5m)
  • Make disinfectants and hand sanitizers readily available
  • Daily cleaning and disinfecting of all public areas.
  • Use contactless check-in procedures where possible:
    • All arrival and key collection information to be provided prior to arrival
    • Keys to be placed in the secure key collection locations (Benalmadena, La Cala de Mijas, Los Arqueros or Estepona)
    • Keys to be disinfected on preparation and on return
    • Secure drop box on departure

 

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OFFICE – PRIVATE SPACE

We have adopted recommended prevention and control practices:

  • Reduced the number of office-based staff
  • Continued remote working where possible
  • Office layout amended to ensure social distancing
  • Staff to use face masks if unable to observe social distancing
  • Hand sanitizers readily available and used

 

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HOUSEKEEPING

We have amended existing cleaning procedures to include:

  • Ventilate property prior to cleaning – recommended amount of time 20 minutes
  • Cleaners: Washing of hands thoroughly before and after cleaning, use disposable gloves whilst cleaning – to be disposed of on departure
  • Disposable cleaning products recommended – if not, all to be machine washed on highest setting and not shared between properties
  • Clean and then disinfect – cleaning will take place, once complete disinfect (MINISTERIODE SANIDAD approved disinfectant)
  • Focus on most touched areas when disinfecting: Handles, locks, light switches, plug sockets, small and large appliances, remote controls, children’s items (highchair, cot etc), bins, railings, tabletops, blinds
  • All Linens to be removed and laundered on departure
  • Wiping down of all porous surfaces and vacuuming of sofas, rugs, and cushions
  • Emptying of vacuum cleaner on departure
  • Any welcome pack to be disinfected prior to being placed in property
  • Posters to be placed in property – on Covid19 handwashing etiquette etc and who to call with symptoms locally (Junta de Andalucía)

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MAINTENANCE

We have adopted recommended prevention and control practices:

  • Maintenance teams to use face masks at all times
  • Social distancing during maintenance visits
  • Provide maintenance teams with hand sanitizer, gloves, and disinfectant
  • Work with (urbanización) community staff and observe community control and prevention rules

 

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