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Making Property Owner’s Life Easier through Online Technology

HCOTWAt HomeCareontheWeb.com we are very proud of our state-of–the-art website. Over many years we have developed a unique online system, which includes everything owners need to manage their properties from afar. Our aim was to harness the power of the internet to allow the owners themselves to monitor the status of their property 24/7 and make sure our company is as productive as possible.

Each of our owners has their own password-protected ‘Owner’s Area’, where owners can log on (wherever they are in the world) and read inspection reports about their property, manage their rental bookings and their own personal visits calendar, request extra cleaning and maintenance work, see all their invoices and statements, and make payments online. In addition they can book discount car hire and rounds of golf for their next visit, or order some 5* hotel-style extras such as a welcome pack or daily cleaning, or even a gourmet chef!

The website also has an integrated administration system which staff use to manage all aspects of our day-to-day operations. This has enabled us to be more efficient and more responsive to our owners’ needs. Additionally, the  HomeCareontheWeb website provides all owners who wish to rent out their property a webpage entry on HolidayRentalontheWeb, our specialist holiday rentals website. This website has its own unique booking system, allowing holidaymakers and over 100 partners in the travel industry to easily browse, book and pay for rental accommodation securely online.

“Property management is an intensely procedural-based business with a high labour content, and a quality labour force, capable of delivering the high level of service owners will continue to demand, does not come cheap.” Tony Sidebotton MD of HomeCareontheWeb explains. “Increasing productivity, using the Internet as a tool to automate many of the more labour-intensive procedures, is key to reducing costs and increasing customer satisfaction, so companies can thrive in the current tough economic climate and do well in the future.” Click here to request a trial of our fantastic Owner’s Area.

What to do if your rental agent is cheating you

When we arrived at our apartment recently we found it hadn’t been cleaned and even looked as if someone had been staying in it, although the management agent denied this when we asked him. What can we do to prevent this happening in the future!…

HC1Here at HomeCareontheWeb we like to think of ourselves as a caring, helpful bunch and of course our staff are only too pleased to provide free advice to people who come to them with worries and concerns about property and rentals management issues.

We recently were asked the following question by a concerned Costa del Sol property owner currently renting their property out through another local agent:

“When we arrived at our apartment recently we found it hadn’t been cleaned and even looked as if someone had been staying in it, although the management agent denied this when we asked him. What can we do to prevent this happening in the future?”

A delicate and worrying situation, to say the least. Here’s what we said in reply…

“If you arrived without telling your agent, then he would not have been able to ensure that the property was cleaned before you arrived.

However, if your suspicions are correct, whether you advised the agent beforehand or not, it is not right that your apartment should have been used without your knowledge.

You do need to check, though, whether anyone other than your agent has had keys to your property, perhaps even before you bought it.

If you didn’t change your locks when you moved in, we would recommend you do it now as a precaution.

If you intend to change your agent, a management company that gives you on-line access to your own personal bookings calendar may suit you better.

You would be able to input your planned holiday dates and, from that, the company could make sure your apartment is properly cleaned, beds made up, hot water on, etc, before you arrived. You don’t mention whether you normally allow rental clients in your holiday home.

If you do, an on-line bookings calendar would ensure rental clients (whether your own or those found by the company on your behalf) could not book holidays at the same time as you, and you could also see ‘at-a-glance’ when your property is occupied.

Furthermore, the bookings calendar would allow the management company to automatically arrange all necessary cleaning and laundry between rental periods, without you having to worry about it.”

Plenty of food for thought there.

Remember, if you have any questions about property and rentals management on Spain’s Costa del Sol, you can always get in touch with us and we’ll be pleased to help you!

Technology and hands-on service working in perfect harmony

Over the last few months, we’ve been busy as bees actively implementing new Internet technology not only to automate many of our previously labour-intensive procedures, but also to improve our service to our owners and tenants.

Hola!

Over the last few months, we’ve been busy as bees actively implementing new Internet technology not only to automate many of our previously labour-intensive procedures, but also to improve our service to our owners and tenants.

These initiatives will contribute to our company’s overall productivity so we can continue to thrive in these current tough economic times, and do well in the future.

HomeCareontheWeb using Internet technology to automate labour intensive processes
HomeCareontheWeb using Internet technology to automate labour intensive processes

The recent automation of our cleaning schedule procedure is the perfect example of this.

Now, when an owner logs on to their Owner’s Area on our website and fills out their visit calendar, our system automatically issues the required documents and checklists to our housekeeping team for the clean to be done.

Once the clean is complete, details are entered into our administration system and an invoice is automatically generated and delivered online to the client via their Owner’s Area.

Our maintenance procedures will be similarly automated shortly, where our inspectors will use portable terminals with 3G Internet capability to complete ‘live’ inspection reports at an owner’s property, and upload them directly to our website for the owner to view instantly.

You could say it’s modern technology combined with good old-fashioned service!

Hasta luego!

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