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At HomeCareontheWeb we pride ourselves in our customer care and satisfaction.
"We have been given very good service by your company and staff.
They are polite, efficient and try to resolve issues without much fuss.
Before we subscribed to you we tried two other agents.
Their fees were not much lower but their service was very much inferior.
In fact, yours is the first company on the Costa del Sol we have come across
which has a similar work ethos as in the UK, which is very reassuring for us.
Do pass on our thanks to all your team members who have helped us now and in the past."
"Just a quick note to say how impressed I am with your service, the professional way in which you do business, and your amazing online communications system. As someone who runs an international PR firm I can tell you I am very hard to impress.
It gives me so much reassurance to know that my property is being looked after so well when I am so far away. After owning my apartment for ten years and gone through three management agents yours is definitely the one that beats them all."
"This is a brief email to thank you and all your staff for your help in maintaining and selling our villa. You have all been extremely supportive throughout the past two years and we very much appreciate your flexible commercial attitude at all times.
Your Client Services people have been wonderful, totally dependable, and we always knew that whatever we asked them to do, it would be carried out.
When we decided to sell, your sales team helped tremendously to ensure the sale went through and it was very comforting to know there was always someone fighting our cause in Spain while we were in the UK.
On the accounts side, we were always provided with any requested accounts information very promptly so that we always knew where we stood financially.
Finally, I have to thank you also for ensuring that our garden and pool were looked after so very efficiently.
Once again, we’re delighted we found HomeCareOnTheWeb and would happily recommend you to anyone looking for any form of property management on the
Costa del Sol."
Will and Tracy, Alhaurin el Grande
"Thanks so much, you guys have been so helpful. I don't know what I would have done without you."
"During our recent stay we mentioned how very pleased we are with HomeCare's performance in managing our property. All of your efforts give us a real comfort that our interests are always protected. HomeCare is very responsive to our needs and it brings us relief being so many miles away in the United States knowing that someone will always be looking out for us. Foreign property ownership has many concerns but knowing a facility like HomeCare is on the job really takes a great deal of worry out of the equation. With our thanks to the entire HomeCare staff; you have made our holiday home a true paradise."
John and Eileen, USA
A testimonial e-mail about HomeCare:
Subject: You get what you pay for.
We were introduced to HomeCare before completing on our first Spanish property in Elviria. It felt right – our initial discussions were warm and friendly, but you got a sense of a well-run professional outfit, with an infrastructure to match. We signed up. Since becoming clients we have seen Homecare grow considerably in the last twelve months, but all staff are warm, friendly and efficient. They are also pro-active and responsive which is really comforting when resident in the UK. We have in recent months come across other management companies who are considerably cheaper – on the surface! It appears to us however that they are opportunist rather than commercially aware and without the personal touch. It is from this positive experience that we are asking HomeCare to manage our second property in Casares now that they are expanding west.